Unlike some e-businesses, we are a real company with a real physical location and real inventory. Our on time fill rate for in-stock items is around 97%.
In stock items normally ship within 1 business day. Orders are shipped by Priority Mail. Supply orders generally arrive in 2-5 days. Machines generally arrive in 2-7 days.
In the rare case you receive incorrect or damaged item, contact us immediately for replacement.
You may return unused supplies for a full refund (minus shipping) within 30 days. Include a copy of the dated invoice.
You may return a machine for a full refund (minus our exact shipping charges) within 14 days. (Appropriate deductions will be made by any missing or damaged items.)
We sell only new machines with the full manufacturer's warranty, and are authorized distributors for the brands we carry. If you need warranty assistance at any time after your purchase, please feel free to contact us for help.
We love to hear from our customers, and are always looking for ways to improve both our website and our service to you - we appreciate your feedback.